mbaji's Privacy Policy
Your personal information is our highest priority. Here is a complete overview of how mbaji collects, uses, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") applies to the use of the mbaji platform and its related services. When you visit the mbaji website, register an account, or use any of our services, you are considered to have accepted the terms of this Policy.
mbaji is committed to providing a safe, transparent, and trustworthy online gaming environment for users in Bangladesh. Protecting your personal information is not just a legal obligation for us — it is the foundation of our service.
This Policy may be updated at any time. If changes are made, we will publish them on the website and, where necessary, notify registered users by email. We encourage you to visit this page regularly.
Information We Collect
mbaji collects user information in several ways. Below is a detailed breakdown by type of information:
Identity Information
Information you provide when registering an account includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
Financial Information
Information required when processing transactions, such as:
- bKash, Nagad, Rocket, or Upay account numbers (partial)
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Full payment card or account details are not stored on our servers.
Technical Information
Information automatically collected when you use our site:
- IP address
- Browser and device type
- Cookies and session data
- Pages visited and time of use
- Referral source
Gaming Activity Information
Information related to your gaming activity:
- Bet history and results
- Preferred games and categories
- Bonus and promo usage records
- VIP level and rewards history
- Responsible gaming limit information
Purpose of Data Use
mbaji uses collected information only for specific and lawful purposes. The main purposes are listed below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, account verification, and management | Contractual necessity |
| Payment Processing | Processing deposits and withdrawals, fraud prevention | Contractual necessity |
| Age Verification | Confirming and enforcing the 21+ age requirement | Legal obligation |
| Customer Support | Providing assistance via live chat and email | Legitimate interest |
| Security & Fraud Prevention | Detecting and preventing suspicious activity | Legitimate interest |
| Responsible Gaming | Identifying problematic behavior and taking action | Legal obligation and legitimate interest |
| Service Improvement | Improving platform performance and user experience | Legitimate interest |
| Communications | Sending important updates and security-related notices | Legitimate interest |
Data Storage & Security
Security Measures
mbaji uses industry-standard security technologies to protect your information. Our main security measures are outlined below:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by SSL encryption.
- Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
- Access Controls: Only authorized staff can access user information, and only on a need-to-know basis.
- Regular Security Audits: Routine security assessments are conducted to identify potential vulnerabilities.
- Data Backup: Data integrity is maintained through secure, encrypted backup systems.
Retention Period
Your personal information is retained for as long as necessary. Even after an account is closed, data may be kept for a defined period for the following reasons:
- Meeting legal and regulatory obligations
- Resolving disputes and investigating fraud
- Maintaining accounting and financial records
Once the applicable retention period has passed, data is securely deleted or anonymized.
In the Event of a Security Breach
If a data security breach occurs that may affect your information, we will:
- Notify affected users as quickly as possible
- Inform you of the nature of the incident and its potential impact
- Advise you on steps to take to protect yourself
- Notify the relevant authorities where required
Data Sharing & Disclosure
mbaji does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:
Service Providers
Limited information is shared with trusted third parties for payment processing, technical infrastructure, and customer support operations. They operate under strict confidentiality agreements and may not use the information beyond the stated purpose.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we provide only the minimum information required.
Fraud Prevention
Certain information may be shared through industry-wide data-sharing initiatives to prevent money laundering and fraudulent activity. This is necessary to protect all users.
Outside of the cases mentioned above, your personal information is not shared with any third party without your consent.
Cookies & Tracking Technologies
The mbaji website uses cookies and similar technologies to operate and improve the site effectively. Cookies are small text files stored in your browser or on your device.
Essential Cookies
Required for login sessions, security tokens, and core functionality. These are always active to ensure the site works properly.
Functional Cookies
Help remember your preferences, language settings, and personalized experience. These are optional but improve your experience.
Analytics Cookies
Help us understand how users interact with the site. This data is used to improve services and is collected in anonymized form.
Cookie Controls
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect how the site functions.
Your Rights & Options
As an mbaji user, you have several important rights regarding your own information. We fully respect these rights:
Right to Access
You can request to know what information we hold about you. We will provide full details as soon as possible.
Right to Rectification
If any of your information is incorrect, you can request a correction. This can be done through account settings or customer support.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, this may not be fully possible where legal obligations apply.
Right to Object to Processing
You can object to processing based on legitimate interest. We will review your request taking your specific circumstances into account.
Right to Data Portability
You can request your information in a common, readable format. This gives you control over your own data.
Withdrawal of Marketing Communications
You can stop receiving marketing emails or messages at any time. Service-related communications will continue.
To exercise any of the rights above, please contact us:
24/7 support is also available via live chat — in both Bengali and English.
Protection of Minors
mbaji services are available only to individuals aged 21 or older. We do not knowingly collect any information from minors.
Age is verified during the registration process. If we become aware that a minor has created an account, that account will be immediately closed and all collected information will be deleted.
If you believe a minor is using our platform, please notify our customer service team immediately.
Third-Party Services
mbaji works with various game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to supply games on the platform. These providers operate under their own privacy policies.
Payment processing involves services such as bKash, Nagad, Rocket, and Upay. Transactions with these services are also subject to their respective privacy policies.
mbaji is not responsible for the privacy practices of third-party services. We recommend that you read the privacy policy of each relevant service.
Policy Changes
mbaji reserves the right to update this privacy policy as needed. Changes may apply if:
- New features or functionality are added to our services
- Applicable laws or regulations change
- Our business operations or technical infrastructure change
- Improvements are needed based on user feedback or requests
For significant changes, we will endeavour to notify registered users by email. The latest version of the policy will always be available on this page. Continued use of the platform after any changes will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact our privacy team. mbaji always prioritises the protection of your information.
Email: [email protected]
Live Chat: Available 24/7
Support is available in both Bengali and English.