Help Centre
mbaji FAQ — All Your Questions Answered
Find clear and detailed answers in one place to the questions you have about accounts, deposits, cricket betting, and technical topics.
Whether you are new to mbaji or have been with us a while, it is perfectly normal to have questions from time to time. On this page we have brought together the most frequently asked questions across four important areas — account verification, cricket betting, device and technical issues, and deposits. Every answer is written in plain language so you can find the right information quickly. If you do not find what you are looking for, our support team is always ready to help.
Identity Confirmation Account Verification
For secure payments at mbaji, the name on your account and the registered name on the bKash, Nagad, Rocket, or Upay number you are using must be the same. This ensures that deposits and withdrawals always go to the rightful owner. If the names do not match, the payment may be blocked and the account may be temporarily suspended.
Yes, completely safe. mbaji is an SSL-encrypted platform. Any document you send — national ID card, passport, or driving licence — is used only to confirm your identity and is never shared with any third party. For more details, please see our privacy policy.
Our support team will let you know the reason for the rejection via email or live chat. Usually the issue is caused by a blurry document, an expired document, or a name mismatch. Please reapply with the correct information and clear images. If needed, contact us directly at [email protected] — our team will guide you through the process step by step.
You will usually be asked to verify before your first withdrawal. In some cases verification may also be requested if a large transaction or unusual activity is detected. This is a security measure to keep your account protected. Completing verification in advance means there will be no delays when you withdraw.
Sportsbook Cricket Betting
Yes, mbaji offers betting on BPL, the T20 World Cup, IPL, and other international cricket matches. Bangladesh Tigers matches are also covered. Each match has its own markets — from match winner to over/under. Visit the cricket page for details on available matches and markets.
Decimal odds are straightforward. Multiply your stake by the odds to get your total return — subtract your original stake to find the profit. For example: if Bangladesh's odds in a Bangladesh vs India match are 2.50 and you stake ৳100, you get back ৳250 if you win (profit ৳150). The higher the odds, the higher the potential profit.
If a match is declared no-result due to rain or any other reason, the bets on that match are generally cancelled and the original stake is refunded. If a result is determined after a set number of overs via the D/L method, it may count as a valid result under the betting rules. Full details are in our terms and conditions.
The most well-known cricket markets at mbaji are — match winner (which team wins), toss winner, first innings runs, top batsman, total wickets, and over/under runs. There are also specific markets for the outcome of each over, which makes cricket betting even more engaging.
Yes, mbaji offers in-play or live betting. You can place bets on various markets even after the match has started, and the odds update in real time. This is particularly useful for experienced bettors — it gives you the opportunity to make decisions based on how the match is unfolding. A good internet connection will make the experience smoother.
Technical Support Device & Technical Issues
Yes, mbaji is fully optimised for mobile browsers. The site can be used from Chrome, Firefox, or Safari on any Android or iOS smartphone. There is no need to download a separate app. The layout adjusts automatically to fit the screen size, so all buttons and games are easy to use even on a small screen.
Absolutely. On Android, open mbaji.lat in Chrome, then select "Add to Home screen" from the three-dot menu at the top. On iPhone, tap the share icon in Safari and select "Add to Home Screen". After that, tapping the icon will open mbaji directly, just like an app.
If the connection drops, your game session is kept safe on the server. Once you reconnect and log back in, you can continue from where you left off. For live casino or sports betting, if a bet was confirmed before the connection dropped, it will remain valid. If you are unsure about anything, let us know via live chat.
mbaji works well on smartphones and tablets running Android 7.0 or later and iOS 12 or later. It can also be used from any modern browser on Windows or Mac — Chrome, Edge, Firefox, or Safari. For the best experience, it is recommended to always use the latest version of your browser.
First, clear your browser's cache and cookies — on Chrome this can be done via Settings > Privacy > Clear browsing data. Then restart the browser and try again. If the problem persists, try a different network (switch from mobile data to WiFi or vice versa). If the issue continues, let us know via live chat or at [email protected].
Payment Deposits
The minimum deposit at mbaji is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. The option to start with a relatively small amount is especially useful for new players.
mbaji accepts deposits via five popular methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. These methods are widely available and familiar in Bangladesh, making deposits easy and hassle-free.
After logging in, go to the cashier or deposit section and select bKash. Send the amount to the designated mbaji merchant number. Save the transaction ID or reference number and share it with support if needed. Your balance is usually updated within a few minutes. The minimum deposit is ৳300.
mbaji does not charge any processing fee on deposits. However, if your mobile banking provider (such as bKash or Nagad) or bank charges a fee on the transaction, that will apply according to their own policy. Check your payment provider's fee structure for the latest information.
In some cases, a slight delay due to network lag may cause the balance to take a little time to appear. Wait a few minutes and refresh the page. If it still does not show, contact us via live chat or at [email protected] with your payment's transaction ID or screenshot. Our support team will verify and resolve it quickly.
Direct Help
Still have questions? We are here.
If you did not find your answer in the questions above, do not worry. The mbaji support team is by your side seven days a week, twenty-four hours a day, in both Bengali and English.
Log in to mbajiLive Chat
Start a live chat directly from any page on the site. Support is available 24/7 in Bengali and English.
Email Support
For detailed questions, email us at [email protected] — our team will respond as quickly as possible.